Contact Us
Got a question about one of the sweepstakes casinos we cover, spotted something that needs updating, or just want to share feedback on how a redemption played out for you? Here's how to reach the team behind rrripple.com.
How to reach us
The quickest way to contact us is by email at [email protected]. We read every message and try to respond within a couple of business days, though busier periods around new site launches or promotional pushes can slow that down slightly.
When you write in, it helps to include:
- The name of the sweepstakes casino your question relates to, if applicable
- What you were trying to do (redeem Sweeps Coins, claim a welcome offer, verify your identity, etc.)
- Any screenshots or dates that give us context
- Your state, if the question involves eligibility, since availability varies across the US
What we can help with
We're an independent review and comparison site, not the operator of any sweepstakes casino, so there are limits to what we can do. Here's a realistic breakdown of what falls inside and outside our reach.
| We can help with | Best handled by the operator directly |
|---|---|
| Corrections to our reviews, ratings, or listed welcome offers | Redemption of Sweeps Coins or processing of prizes |
| Feedback on your experience with a site we cover | Identity verification (KYC) issues on your account |
| General questions about how the sweepstakes model works | Password resets or login access to your casino account |
| Requests to review a new sweepstakes casino | Disputes over specific terms and conditions applied to your account |
If your issue is account-specific, such as a delayed redemption or a verification hold, the fastest path is usually the operator's own support channel, since only they can see your account details. Our Responsible Gambling page also has resources if you're concerned about your own play patterns or those of someone you know.
Why our contact details matter for trust
Sweepstakes and social casinos run on a promotional model that's different from licensed real-money gambling: players use Gold Coins for free-to-play entertainment and can separately receive Sweeps Coins, which may be redeemable for prizes once minimum thresholds and verification steps are met. Because that structure can be unfamiliar, we think it matters that a comparison site is easy to reach and transparent about how it works. If anything on this site reads as unclear, outdated, or inconsistent with an operator's actual terms, we'd rather you tell us than leave with the wrong impression.
You can read more about who puts this site together on our About Us page, and how we handle the legal side of things on our Terms and Conditions page.
A note on accuracy and availability
Sweepstakes casino availability differs by state, and the rules operators follow can change with little notice. We do our best to keep listings current, but if you notice that a site no longer serves your state, has changed its welcome offer, or has updated its redemption process, please let us know by email so we can look into it. We'd rather correct something quickly than have outdated information sit on the page.
Before you write in
A few quick checks can sometimes save you a round trip:
- Check the operator's own FAQ or help centre for account-specific questions, since they can access details we can't
- Confirm your state is listed as eligible on the operator's site, as this changes from time to time
- Have your account email or username ready if your question involves a specific redemption or bonus
Beyond that, we're happy to hear from you, whether it's a correction, a compliment, or just a question you couldn't find answered elsewhere on the site.